Agentforce, the GenAI Agent by Salesforce
Publications
Articles, research and insights.
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Article - 4 minutes read
AI & customer experience at the time of Covid-19
The Covid-19 is profoundly transforming consumption patterns and customer experience, understanding consumer expectations has never been more crucial.
Here's how AI will enable you to address customer experience issues for the future. -
Article - 5 minutes read
About PSD2 and APIs: opportunities and challenges
PSD2 regulation promises the advent of exiting new services around the current product offering of financial institutions and it strives to be the breakthrough of Open Banking.
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Article - 8 minutes read
Dynamic Personal Pricing Modeling in Insurance
A new client base, increased competition from new entrants and the evolving emergence of new technologies ensure that incumbent insurers need to rethink their traditional pricing strategies.
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Article - 1 minute read
Re-engage your workforce during uncertainty or transition
During this period of uncertainty, organisations are having to adapt at pace. Companies are pivoting their business models, re-prioritising projects, moving to a totally remote workforce and are having to furlough staff and make redundancies.
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Article - 1 minute read
5 ways to make your remote meetings more effective
For most of us, it's been nearly a couple of months now since we've been working remotely. It's easy to slip into bad habits when it comes to meetings... but when working remotely full-time this can hamper team effectiveness even more.
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Article - 1 minute read
Cybersecurity in the context of COVID-19
Businesses need to move quickly to ensure they protect against cyber threats as COVID-19 redefines how organizations operate around the globe