Publications

Research and Report 24 Oct 2023 - 2 minutes read

Conversational & Generative AI in the Financial Services Contact Center

Discover how Conversational and Generative AI are reshaping the financial services landscape. Get insights into tailoring AI solutions for your organization's unique needs.

Article 18 Oct 2023 - 3 minutes read

Non-Life Insurance Customer Journey benchmark 2023​

The digital revolution has become a cornerstone of the insurance industry.

Article 17 Oct 2023 - 11 minutes read

The Age of Postal Transformation

From managing the decline of existing businesses to rebooting and investing in growth opportunities.

Article 16 Oct 2023 - 9 minutes read

Evolution of Interest Rates for Banks in Belgium and the Netherlands

Date of Analysis: 1st January 2021 until 30th September 2023

Research and Report 13 Oct 2023 - 2 minutes read

A Practical Guide to PPAs

Take a step into the world of Power Purchase Agreements.

Event 12 Oct 2023

The Port of the Future

A round-table discussion on Energy, Cybersecurity & Climate