Agentforce, the GenAI Agent by Salesforce
Publications
Articles, research and insights.
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Article - 11 minutes read
Software as a Subscription, not as a Service
The rise of the subscription business model for software licenses, with differences and similarities compared to the Software as a Service delivery model.
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Article - 4 minutes read
AI & customer experience at the time of Covid-19
The Covid-19 is profoundly transforming consumption patterns and customer experience, understanding consumer expectations has never been more crucial.
Here's how AI will enable you to address customer experience issues for the future. -
Article - 9 minutes read
An overview of the Third Party maintenance alternative
The aim of this article is twofold:
To give a general overview of the nature and main features of software maintenance costs
To present the Third Party Maintenance alternative, its main providers and current clients -
Article - 5 minutes read
About PSD2 and APIs: opportunities and challenges
PSD2 regulation promises the advent of exiting new services around the current product offering of financial institutions and it strives to be the breakthrough of Open Banking.
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Article - 8 minutes read
Dynamic Personal Pricing Modeling in Insurance
A new client base, increased competition from new entrants and the evolving emergence of new technologies ensure that incumbent insurers need to rethink their traditional pricing strategies.
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Article - 4 minutes read
Putting your People First During Tough Times
The coronavirus pandemic has so many businesses facing tough times and needing to make difficult decisions. Here are some suggestions to help protect your relationship with your employees.