Publications

Article 24 Sep 2024 - 3 minutes read

Sia Partners’ 2024 Non-life digital customer journey benchmark

A study exploring the Digital Maturity of Insurers' Customer Journeys for prospects

Article 11 Jun 2024 - 6 minutes read

Unlock hyperpersonalized (beyond) banking ecosystems

Thanks to new technology like GenAI, and related regulations around open banking, data protection, and AI usage, banks can finally create ecosystems that focus on tailored services for different client segments. This is another step towards increased client-centricity in financial services.

Article 09 Apr 2024 - 8 minutes read

Thriving In Change: Navigating Sustainability in Asset Management

The integration of sustainability into investment processes at asset managers in North America has been increasing due to both commercial and regulatory factors. With integration comes challenges. However, Sia Partners is able to assist asset managers by leveraging sustainability expertise.

Research and Report 14 Nov 2023 - 1 minute read

Claims Management Trends for 2023-2024

As customer service experiences undergo a transformation, driven by disruptive digital service providers like Amazon and Netflix, customer expectations are on the rise.

Article 18 Oct 2023 - 3 minutes read

Non-Life Insurance Customer Journey benchmark 2023​

The digital revolution has become a cornerstone of the insurance industry.

Article 02 Oct 2023 - 6 minutes read

Hyper-personalization in the Beauty Industry

How Customization is Reshaping the Cosmetics Industry